A job card is the work order for one visit: customer, site, what needs doing, who is doing it and the proof when it is finished.
Staff (admin, manager, supervisor)
1. Open Field Service → Job Cards → New job card. Add the title, customer, site address and priority.
2. Press Dispatch, pick the agent and an optional scheduled time. The card moves to dispatched and the agent is notified.
3. Follow the board: dispatched → en route → on site → completed → signed off.
Agents and workers
1. Open My job cards and tap the card.
2. Move it forward: En route, On site, Completed.
3. Add labour hours, diagnosis, work done and photos, and record any parts you used.
Ask Cathy things like "which job cards are still on site?" or "what is dispatched for today?".