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How can we help?

Guides for workers, households and businesses. Signed in? Open Help in the app or dashboard to search, ask Cathy or contact support.

Getting started

Contact support and follow your request
Open a support request from Help, from Cathy, or by WhatsApp; follow the replies in one place.
Create your account
Sign up as a worker, a household or a business in a couple of minutes.
What is Gigs4You?
One platform to run a field team, hire help for your home or small business, and find paid work in Kenya.

Add or change your profile photo
Put a face to your account in a few taps — on the app or the website.
Delete your account
Your account closes at once; personal details are removed within 30 days.
Signing in, and switching between your accounts
Use your phone, email or username. If you have more than one account on the same details, choose which one to open.

Verify your identity
Upload the front and back of your ID and a selfie to get the Verified badge.
Why was my identity check not approved?
The most common reasons, and how to fix them before you resubmit.

Complete your worker profile
Seven things that make hirers choose you: photo, intro, skills, area, rate, M-Pesa and ID.
Find and apply for work
Browse gigs near you, apply in a tap and follow your applications.

Post a job for your home or small business
Describe the work, set the area and budget, then choose who to hire.

For agents: check in, do your tasks, send proof
How your day works in the Gigs4You app.
Run your field team on Gigs4You
Invite your team, assign tasks and visits, follow check-ins and review proof.

Assets and equipment register
Keep a register of your equipment, hand it to agents, and track service history.
Customer sign-off and the work record
Capture the customer signature to close a job card and keep a proof-of-work record.
Job cards and dispatch
Create a job card, dispatch it to an agent, and follow it from en route to completed.
Parts, stock and low-stock alerts
Track parts on hand, record what jobs consume, and get told when stock runs low.

Getting paid and withdrawing to M-Pesa
Approved work is paid into your Gigs4You wallet; withdraw to M-Pesa any time.
How paying a worker works
The worker’s pay is held safely until you approve the work, then released to them.

Plans, extra seats and AI units
What each plan includes, how to upgrade, and how annual billing saves you two months.

Cathy, your Gigs4You assistant
Ask Cathy questions or ask her to do things for you: she works within what your account is allowed to do.

How Gigs4You uses your location
Location is used only for the job, task or check-in in progress, and you always see when it is on.
Raising a dispute
When a hirer and a worker can’t agree, Gigs4You reviews both sides fairly.