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Why was my identity check not approved?

The most common reasons, and how to fix them before you resubmit.

The message we send you includes the reason. The most common ones:

  • A photo isn't the document (for example a selfie uploaded as the ID front).
  • The back of the ID is missing.
  • The name on the ID doesn't match your account name. Update your name in your profile to match your ID, then resubmit.
  • The ID number you typed doesn't match the card.
  • Blurry, cut-off or screen photos. Photograph the real card, flat, in good light.

Fix the issue and submit again from Profile → Verify identity. Still stuck? Open a support request from Help.